The City of Springfield will begin conducting a citizen satisfaction survey next week.
Surveys will be mailed next week to 6,000 randomly selected households in the city limits of Springfield and should hit mailboxes next week. Within 10 days of receiving a survey in the mail, residents can expect to receive a follow-up email reminding them to complete the survey and mail it in, or complete it online via a link provided in the email. The survey is estimated to take about 15 minutes to complete.
“The purpose of our Citizen Satisfaction Survey is to gather feedback on City programs and services,” said City Manager Jason Gage. “It’s a valuable tool that we’ll use to measure the progress of our City Council and staff priorities, and will help us plan for the future. We appreciate our citizens taking the time to let us know how we’re serving them,” he added.
Springfield residents will be asked about their level of satisfaction and priorities for a wide range of community services, including public safety, parks and recreation, code enforcement, public works, communication and customer service. Any personal information residents provide in their responses will remain confidential.
The survey, which will cost about $21,000 to administer, is being conducted by ETC Institute. Based in Olathe, Kansas, ETC is a national leader in market research that has administered more than 700 surveys in cities and counties across the U.S. According to its website, ETC has conducted research for more major U.S. cities than any other firm, surveying more than 2 million people since 2006 in more than 850 cities in 49 states.
ETC performed the City’s 2014 and 2011 citizen surveys and was awarded the 2019 contract through a competitive bidding process.
Survey results will be presented to the City Council in late spring and made available to the public.
“Actively engaging citizens helps us identify areas where we can improve. I look forward to citizens’ feedback,” Gage said.
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